Frequently Asked Questions
Can I order custom-sized thermal rolls?
Can I order custom-sized thermal rolls?
Absolutely. We manufacture thermal rolls in any width, diameter, length, and GSM to meet your exact requirements.
What is the minimum order quantity (MOQ)?
Our MOQ depends on the product. For standard thermal rolls, small quantities are available. For custom sizes, the MOQ will be confirmed upon request.
How can I place an order?
Orders can be placed directly through our website, by phone, or by contacting our sales team via email/WhatsApp.
Do you deliver across the UAE?
Yes, we deliver to all Emirates with quick turnaround times.
Do you ship internationally?
Yes, we can arrange international shipping upon request.
What payment methods do you accept?
We accept bank transfers, cash on delivery (for UAE orders), and major credit/debit cards.
Do you offer bulk discounts?
Yes, we provide competitive pricing for bulk orders. Contact us for a custom quote.
Do you provide free samples?
Yes, we offer free samples of thermal rolls upon request so you can test our quality before placing bulk orders.
Do you accept returns?
Yes, we accept returns on standard stock items within 7 days of delivery, provided the products are unused, unopened, and in their original packaging.
For custom-made thermal rolls or specially manufactured sizes, returns are not accepted unless there is a quality issue or manufacturing defect.
If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery, and we will arrange a replacement or refund.